Frequently Asked Questions

Everything you need to know about your luxury beauty experience.

Does Natasha Denona test on animals?

No, Natasha Denona is a cruelty-free brand. We do not test our products or ingredients on animals, nor do we delegate this task to others.

What is the return policy for used makeup?

We offer a 30-day return policy for most products. Items must be in their original packaging and in gently used or new condition to qualify for a refund.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our carrier's website to monitor your delivery status.

Are your eyeshadow palettes suitable for sensitive eyes?

Yes, our formulas are developed with high-quality ingredients and are dermatologically tested. However, we always recommend checking the specific ingredient list on the product page if you have known allergies.

Do you offer international shipping?

We ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout based on your destination.

How do I know which foundation shade is right for me?

We provide a comprehensive Shade Finder tool on our website. You can also contact our customer service team with a photo in natural lighting for a personalized recommendation.