Returns & Exchanges
We want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for products purchased directly from our official website. Please ensure items are in their original packaging and meet our quality standards for a seamless refund process.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your items in their original shipping box or a similar sturdy container, ensuring all palettes and powders are well-protected to prevent breakage.
Attach the Shipping Label
Print the prepaid return shipping label provided through our portal and securely affix it to the outside of your package, covering any previous barcodes.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; once received and inspected at our warehouse, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing